Create Your First Project

Start adding your projects to your portfolio. Click on "Manage Projects" to get started

.pro-gallery-wix-wrapper {display: block !important;} .pro-gallery-wix-wrapper .gallery-item-container {opacity: 1 !important; display: block !important;}

Graphic: Goodheart's Law and Help Tickets

Project type

Graphics

Date

December 2023

Link

Why metrics should not be set as targets.

A graphic I created for an article I collaborated on with Dimitri Velednitsky on Goodheart's Law as it applies to help desk operations.

.pro-gallery-wix-wrapper {display: block !important;} .pro-gallery-wix-wrapper .gallery-item-container {opacity: 1 !important; display: block !important;}